Privacy Policy
How we collect, use, and protect your information
Last updated: June 1, 2024
1. Information We Collect
When you use our website or make a purchase, we may collect the following types of information:
- Personal Information: Name, email address, shipping address, billing address, and phone number provided during checkout.
- Payment Information: Credit card details and billing information. We do not store full credit card numbers; payment processing is handled by PCI-compliant third-party processors.
- Account Information: If you create an account, we store your login credentials (encrypted) and order history.
- Usage Data: IP address, browser type, device information, pages visited, and time spent on our site. This helps us improve our website experience.
2. How We Use Your Information
- To process and fulfill your orders, including shipping and returns
- To communicate with you about your order status, shipping updates, and customer support inquiries
- To send marketing communications (only with your explicit consent; you may unsubscribe at any time)
- To improve our website, products, and customer experience through analytics
- To detect and prevent fraud, unauthorized transactions, and abuse
- To comply with legal obligations and enforce our Terms of Service
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information with:
- Service Providers: Payment processors, shipping carriers, and email service providers who help us operate our business. These partners are contractually bound to protect your data.
- Legal Requirements: When required by law, court order, or governmental regulation.
4. Cookies & Tracking
We use cookies and similar tracking technologies to:
- Keep items in your shopping cart between visits
- Remember your preferences and login status
- Analyze site traffic and improve performance
- Serve relevant product recommendations
You can control cookies through your browser settings. Note that disabling cookies may affect certain website functionality, including the shopping cart.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted storage of sensitive information
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data on a need-to-know basis
6. Your Data Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Opt-out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us at privacy@renuebyscience.com.
7. Children's Privacy
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.